蓮花大 SPA 酒店 - 蓮花集團管理-住客評論

Guest（商務旅客） 2025-07-01
跟隔壁的酒店各種設施都升級了一個檔次，衞生條件可以，前臺服務熱情，但是需要注意有些便宜的房間是沒有窗戶或者窗戶非常小的那種哦。
Guest（商務旅客） 2025-07-01
來旅游住這里太方便了，步行到景區只要十分鐘，省了不少交通時間。房間設施很新，空調制冷快，熱水也足，洗澡不用等。最滿意的是窗外景色，打開窗就能看到街景，晚上看著特別有氛圍感。價格也合理，這個價位能住到這樣的酒店，真的很值！
酒店回復：
"Dear Valued Guest,Thank you for your lovely review and for choosing to stay with us!We’re so pleased to hear that you had an excellent stay and that you appreciated our hotel— a small touch we’re glad made a difference.Your kind words truly motivate our team, and we hope to welcome you back for another great experience in Hanoi soon.Warm regards,"
Guest（Couple） 2025-04-01
There was nothing around to see. Breakfast was really bad (poor selection), and the walls in the room were very thin. We woke up early because the neighbors were packing. We stayed here because of our late flights and had already spent 3 days in Hanoi, so it was okay, but we will not choose this place again.
酒店回復：
Dear Valued Guest,Thank you for taking the time to share your experience with us.We’re truly sorry to hear that certain aspects of your stay did not meet your expectations. Your feedback regarding the breakfast selection and room soundproofing has been well noted, and we will be discussing these points with the relevant departments to explore possible improvements.While we understand your stay was a short stopover before your flight, we regret that we were not able to provide a more comfortable and satisfying experience. We sincerely appreciate your honest comments, as they help us to improve and serve our future guests better.If you ever consider giving us another opportunity in the future, we would love the chance to provide you with a much-improved experience.Warm regards,Kelly NguyenEcommerce Manager SEN GRAND HOTEL & SPA
Guest（Business traveler） 2025-04-01
Pleasant hotel, not far from Hanoi international airport. Good price for value , Clean room with comfy bed. Breakfast is very good with a relatively large choice including local / western style . Recommend for a short stay in Hanoi ??
酒店回復：
Dear Valued Guest,Thank you so much for your wonderful feedback! It’s truly heartwarming to know that your stay with us left a lasting impression. At Sen Grand Hotel & Spa, we strive to ensure every guest feels welcomed, cared for, and completely satisfied — and we’re delighted that our efforts met your expectations.We look forward to the pleasure of welcoming you back in the near future for another exceptional experience.Warm regards,Kelly NguyenEcommerce Manager SEN GRAND HOTEL & SPA
Guest（Business traveler） 2025-03-01
Very good hotel , reasonable prices. Very close to airport . Good collection of breakfast
Guest（獨自旅游） 2025-03-01
前面后面都住過，行政房比河內廣場酒店的大床房還要小一點，其他的房間就更小了，房子很小，而且裝修風格比較暗黑，容易心情不好，靠近馬路有點噪音，微吵，不靠近馬路的很安靜，這里最好的一點就是食物，早餐比較好吃，菜式也豐富。服務態度也蠻好，總體來説性價比還行，中等。
酒店回復：
Dear Valued Guest,Thank you very much for taking the time to share your detailed feedback with us.We’re glad to hear that you enjoyed our breakfast selection and appreciated the service attitude of our team. Your kind words mean a lot to us. At the same time, we’re sorry to learn that the room size and decor did not fully meet your expectations, and we appreciate your honest comments about the noise and atmosphere.Your insights are valuable and will help us continue to improve both our facilities and guest experience. We hope to have the opportunity to welcome you again and provide you with an even more satisfying stay.Warm regards,Kelly NguyenEcommerce Manager SEN GRAND HOTEL & SPA
Guest（Couple） 2025-01-01
First impressions- feels like a hotel a middle aged business man would stay at. It’s not shiny and new and not much personality. The staff are helpful and kind. The rooms are spacious and the bed and pillows are comfortable. The shower is not great. We had a tub/ shower and the shower head had zero pressure so impossible to have a proper shower. We had to use the other hand held shower head which had good pressure, but you had to shut it off soap, rinse off, shut it off wash your hair rinse off, so it was a bit of a pain in the ass. ?The a/c is cold and the water is hot. The gym was decent and you can get a workout in. The pool has a constant film of pollution on it because the filter doesn’t run on a regular basis it seems. So I only put my feet in. It didn’t look that clean and the pool area isn’t maintained on a constant basis. The breakfast was average. I can say the coffee was strong. It the food to us was pretty basic so we barely found anything appealing. Poor fruit selection. The bread looked and tasted like it did not come fresh from a bakery but from a package. There seemed to be a little of everything but not much of anything if that makes sense. We much preferred to go out and eat very fresh Vietnamese breakfast on the street. Sometimes I think people just eat it because it’s included, but honestly it was just not for us. We did really like the area. At first glance there doesn’t seem like much is going on but walk 10 min in any direction and there is a lot going on! We moved out of the old quarter to get more of a local feel and this area is certainly that. Plus it doesn’t have the inflated costs that come with the touristy Old Quarter. Overall the hotel feels tired but it’s clean and your basic needs are met. They do have very good towels. We would probably stay again because we love the area but would also look around to see what other hotel options we could find. So depends what your expectations are and what you need from a hotel.

蓮花大 SPA 酒店 - 蓮花集團管理

客戶評價 由實住客人提供的真實點評

Guest（商務旅客） 2025-07-01

Guest（商務旅客） 2025-07-01

Guest（Couple） 2025-04-01

Guest（Business traveler） 2025-04-01

Guest（Business traveler） 2025-03-01

Guest（獨自旅游） 2025-03-01

Guest（Couple） 2025-01-01

客戶評價由實住客人提供的真實點評